Refund & Cancellation Policy
Effective Date: July 30, 2026
At Compaq RO Services, we strive to provide reliable and professional RO water purifier services. This Refund & Cancellation Policy explains how cancellations and refunds are handled.
1. Appointment Cancellation
Customers may cancel or reschedule their service appointment by contacting us before the scheduled visit.
We appreciate advance notice so that we can adjust our technician’s schedule.
2. Service Charges
Inspection or visiting charges, if applicable, may be payable even if the customer decides not to proceed with the recommended repair after the technician has visited.
Any applicable charges will be communicated before the service is performed.
3. Refunds
Refunds may be considered in the following situations:
- Duplicate payment made by the customer.
- Payment collected in error.
- Service could not be provided after payment was received.
Approved refunds will be processed using the original payment method whenever possible.
4. Non-Refundable Situations
Refunds are generally not available:
- After a service has been successfully completed.
- For spare parts installed with the customer’s approval.
- If the customer declines the recommended repair after work has already begun.
- For issues arising from misuse, electrical faults, poor water quality, or causes beyond our control.
5. Warranty Claims
If a service or replacement part is covered by an applicable warranty, customers should contact us during the warranty period. We will inspect the reported issue and provide service in accordance with the applicable warranty terms.
6. Processing Time
Where a refund is approved, it is generally processed within 7–10 business days, depending on the payment method and banking process.
7. Contact Us
For any questions regarding cancellations or refunds, please contact:
Compaq RO Services
Website: https://compaqservices.com
Email: compaqhomeservices@gmail.com
Phone: +91 9146890757 / +91 9156757321
Service Area: Pune, Maharashtra, India